General Terms
By using Bebas Topup, customers accept the terms in effect when an order is placed. Product information, prices, promotions, and availability may be updated as the service changes.
Accounts and Customer Data
Customers are responsible for checking game account, zone, server, and email details. This data is used to process orders and provide transaction information.
Orders
Orders are processed using the product, denomination, provider, and destination details confirmed by the customer. Review the order summary before payment.
Payments
The payable amount includes the product price, eligible discounts, coin use, and the payment method fee shown in the summary.
Top-up Processing
Top-up processing starts after payment is verified. Processing time can vary by product, provider, and the state of connected systems.
Failed Transactions
If a transaction fails, customers can check its status using the order number. Further handling follows the recorded payment and provider result.
Cancellation and Refunds
Cancellation or refund requests are reviewed based on the order status, payment status, and whether the product has already been processed or delivered.
Vouchers and Promotions
Vouchers and promotions are subject to their validity period, eligible products, minimum purchase, quota, usage limits, and stacking rules validated at checkout.
Coins and Cashback
Coin use and awards follow the recorded balance, active program, product eligibility, usage limits, and expiration period.
Responsibility
Bebas Topup processes orders using customer-provided details and statuses from payment or product partners. Customers are responsible for the destination data they confirm.
Changes to These Terms
These terms may be updated as the service changes. The version accepted when an order is placed is recorded with that order.